Breeze Technical Support Policy

Who qualifies for free technical support?

Support is available to any customer who: 1) has a current maintenance plan; 2) participates in our Beta testing program; or 3) uses our programs under the 15 day free trial.

How to submit a support request

You can reach Breeze Support Services by email or phone.

E-mail support

Please send a detailed email to Support@Breezelit.com. Your message must include: company name, contact information, product name and version, and specifics of your problem.

Phone support

Call Breeze technical support in the U.S. and Canada at (888) 470-0621.

The customer service line is answered during normal business hours. On rare occasions, the staff may be busy helping other customers and unable to take your call. Just leave a message including: company name, contact information, product name and version, and specifics of your problem.

Response Times

The severity of the problem determines the speed of our response. Here are target times for our initial response:

Severity Response Time
Critical (Severity 1) 4 business hours or less  Major (Severity 2) Not to exceed 1 business day * Minor (Severity 3) Not to exceed 2 business days*

Understanding Severities

Accurately defining the severity of your issue ensures a timely response and helps us to understand the nature of your problem.

  • Severity 1 is the inability to process documents due to an application failure.
  • Severity 2 is the inability to use of a feature described in the documentation or results in the user being limited in the use of the software.
  • Severity 3 is a partial, non-critical loss in some of the software’s functionality or operations, but means the software is still usable.

* Breeze business hours are defined as follows:


Business Hours
North America & Canada Mon–Fri, 8 a.m. to 6 p.m. (CST)

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